The hotel offers amenities for your comfortable stay and unforgettable experiences
Effortless Check-In
“The check-in process was seamless and enjoyable, setting a positive tone for my entire stay.” view full review
Satisfying Eats!
“The food was delicious, with gourmet-like flavors that truly enhanced my dining experience, even if the portions were a bit small.” view full review
Excellent Spa Retreat
“I thoroughly enjoyed my spa experience; the treatments offered were top-quality, perfect for relaxation after a long day.” view full review
Nature's Embrace
“The general ambiance was incredibly relaxing and clean, allowing me to feel close to nature while enjoying the serene environment.” view full review
General
Non-smoking rooms
Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
24-hour security
Adults only
Baggage storage
Locker room
Private beach
Allergy-free rooms
Currency exchange
Hairdresser
Smoke detectors
Fire extinguishers
Key card access
Key access
Sports & Fitness
Fitness center
Diving
Snorkeling
Canoeing
Tennis court
Golf course
Pool tables
Yoga class
Sports trainer
Fishing
Services
Paid shuttle service
Valet parking
Room service
Housekeeping
Laundry
Tours/Ticket assistance
Welcome drink
Dining
In-room breakfast
Restaurant
Poolside snack bar
Dinner
Special diet menus
Business
Meeting/ Banquet facilities
Spa & Leisure
Saltwater pool
Heated swimming pool
Beach access
Beach umbrellas
Sun loungers
Live entertainment
Sun terrace
Garden area
Spa & wellness center
Sauna
Turkish bath
Steam room
Jacuzzi
Pedicure
Manicure
Waxing
Body scrub
Facial
Treatment room
Body wraps
Massage
Make up services
Room features
Air conditioning
Mini-bar
Soundproofed rooms
Terrace
Garden furniture
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
Show more
Location
Carretera Chetumal Cancun Km 328,
Puerto Morelos,
Mexico,
77500,
Quintana Roo
Map view
Carretera Chetumal Cancun Km 328,
Puerto Morelos,
Mexico,
77500,
Quintana Roo
City landmarks
Bahia Petempich Beach
3500 ft
Beach
Snorkeling Adventure
5000 ft
Beach
Bahia Petempich
1.9
mi
Gallery
Galeria Arte Zissimo arte contemporano
4.2
mi
Nearby
Unnamed Road
The Kay Club
1200 ft
Reviews and Ratings
Feedback from previous guests about their experience.
86%
liked the hotel and would stay again
clean
friendly staff
odor
long wait times
8.6/10
Great
Rooms
8.8
Location
8.0
Service
9.2
Dining
7.7
Guest reviews
8.6/10
based on 6 reviews
4.5/5
based on 3073 reviews
8.3
8.3/10 based on 44 reviews
#18 of 44 hotels in Puerto Morelos based on Tripadvisor
Bob
United States of America,
April
2024
8.2/10
I had a wonderful stay at the hotel. The rooms were lovely and well-appointed, and falling asleep to the sound of the waves was truly magical. The service was top-notch with attentive wait staff and friendly employees. The location was beautiful and peaceful, perfect for a relaxing getaway. However, the distinct odor in one area was a downside. The dining experience was more personal, offering unique alternatives, but the long wait times were a bit frustrating.
Rooms
9.0
My room was scrupulously clean, well decorated, and came with plentiful towels and toiletries.
Service
9.0
The staff was super friendly and extremely helpful.
Location
8.0
I found the location to be beautiful and peaceful, ideal for a serene vacation.
Dining
7.0
The dining experience was more personal with unique alternatives, but the wait times were longer than expected.
Facilities
8.0
The facilities were well-kept and offered everything I needed for a comfortable stay.
clean
odor
Thomas
United States of America,
April
2024
8.2/10
The hotel is a hidden gem with a private beach, serene atmosphere, and top-notch service. Although some areas lack sufficient seating, the exclusive beachfront cabana and secluded beach make up for it all.
Rooms
9.0
My room located right at the end, next to the water, came with a private cabana right in front. The beach is very private, barely any people which I absolutely loved.
Service
9.0
The service, especially from Dragon at butler services, was top-notch. Isaac used his own imagination and skills to come up with something perfect. The wait staff was exceptional.
Location
8.0
The beachfront location is sensational. The lack of seating and umbrellas was a bit disappointing, but the tranquility and views are worth it all.
Dining
7.0
The dining at Kaax restaurant was varied and traditional, offering a mix of flavors. Ordering breakfast directly to the room for quick service was convenient.
Facilities
8.0
The facilities cater to a relaxing stay with a well-maintained beach, on-call services like room service and car hire, and convenient shops/services.
private beach
lacked seating
Barbara
United States of America,
February
2024
8.0/10
My stay at the hotel was fantastic! The room was spacious and amazing, and having a private cabana right in front of the beach, which was very private with barely any people, was a dream. However, the room was not made up every day, and there were instances of forgetting to refill the amenities or clear the dishes.
Rooms
8.0
The rooms were amazing and spacious.
Service
9.0
The service was top-notch with a friendly staff always ready to assist guests.
Location
7.0
The location was beautiful and peaceful, but there were seaweed issues and a lack of seating at the beach.
Dining
8.0
The dining experience was personal and varied, with fresh local fish being a highlight.
Facilities
8.0
The facilities were convenient and well-maintained.
Bobby
United States of America,
January
2024
8.2/10
I absolutely loved my stay at this hotel! The beautiful terrace with a day bed allowed me to relax while listening to the calming waves and enjoying a good read. The resort was slightly removed from the main area, providing a peaceful retreat. However, I did notice some mold on the bathroom fixtures.
Rooms
8.0
The rooms were cozy and inviting, especially with the lovely terrace overlooking the sea. However, the presence of mold on the bathroom fixtures was a bit of a letdown.
Service
9.0
The service at this hotel was exceptional! From dawn till dusk, the beach was meticulously maintained, and they even remembered my preferences throughout my stay. Every need was taken care of attentively, from airport pick-up to poolside service.
Location
9.0
The location of this hotel is truly worth it as it offers a serene escape off the beaten path. Despite some seaweed issues, the fresh floral arrangements added a charming touch to the surroundings.
Dining
7.0
I enjoyed the made-to-order dining experience, but the wait time for food was unexpectedly long. The menu offered unique dishes like stewed partridge, which was a new and interesting culinary experience.
Facilities
8.0
The facilities at the hotel were convenient and well-maintained, offering a range of services to enhance the stay.
William
United States of America,
November
2023
9.4/10
My stay at the hotel was absolutely delightful. The rooms were incredibly spacious, boasting not just one but two large outdoor private spaces with a balcony and patio, making it a perfect retreat. The service exceeded all expectations - the staff were amazing, friendly, and always went above and beyond to ensure our needs were met. The location was stunning, and the dining experience was exceptional with delicious custom breakfasts and top-notch service. The facilities were also outstanding.
Rooms
10.0
I felt like a VIP in the 'new' room, featuring over 1,000 sq ft of luxurious space and a lovely balcony/patio.
Service
10.0
The team, especially Isaac from the butler services, provided the best service imaginable, always anticipating our needs and catering to our preferences.
Location
9.0
The beauty of the surroundings, including the Dragons restaurant, was truly captivating, making me feel like I had arrived in a luxurious oasis.
Dining
9.0
The dining experience was a culinary delight, with Joshua creating beautiful custom breakfasts and Hazael delivering impeccable service. The freshest fish was a particular highlight.
Facilities
9.0
The facilities were top-notch, offering everything from room service to car hire, shops, laundry, and a paid shuttle service, ensuring a seamless and comfortable stay.
Bernard
United States of America,
June
2023
8.4/10
My stay at the hotel was exceptional. The rooms were luxurious and spotless, featuring huge bathrooms and terraces with breathtaking views of the ocean. The service was top-notch, with a butler service, private kitchen, and chef for breakfast. However, the location had a distinct odor that detracted from the experience.
Rooms
9.0
The rooms were very comfortable and clean, boasting a large terrace and an additional balcony with excellent ocean views.
Service
9.0
The staff provided impeccable service, catering to special diets and accommodating allergies.
Location
7.0
The hotel's location, although well-kept with abundant wildlife, was marred by a distinct odor that affected our stay.
Dining
8.0
Dining at the restaurant was a delight, with delicious custom breakfasts and excellent service. However, inconsistencies were noted.
Facilities
9.0
The facilities were impressive, with amenities like room service, car hire, and shops available to enhance the stay.
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